Everything you must know in one place
This POLICY governs the use of Tupoa Hosting web hosting service. Violation of this POLICY may result in suspension or termination of your service. In the event of a dispute between you and Tupoa Hosting regarding the interpretation of this POLICY, Tupoa Hosting interpretation, in its reasonable commercial judgment, shall govern.
The following is the entire TERMS OF SERVICE agreement between Tupoa Hosting and the personal or corporate account holder. Tupoa Hosting provides World Wide Web Hosting, web design and script installation. Tupoa Hosting has certain legal and ethical responsibilities consisting with the use of its servers and equipment involved in these services. Tupoa Hosting general policy is to act as a provider of Internet presence. Tupoa Hosting reserves the rights to suspend or cancel a customer’s access to any or all services provided by Tupoa Hosting when we decide that the account has been inappropriately used.
Tupoa Hosting has a 99.95% uptime that is observed for its services: Please note that scheduled downtime is not counted as ‘real downtime’ since prior communication will be made to affected users.
Tupoa Hosting provides 24 hours support all the days of the year: Avenues of communication include calls, live-chat, emails and ticket method.
Tupoa Hosting accepts payments via Card Payments, Mobile Payments, PayPal or bank transfer.
You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 14 days before the renew date of the Services. Tupoa Hosting provides 7 days grace period after the renew date. If the invoice is not paid within the 7 days grace period services will be temporary suspend services until the invoice is paid in full. Services are terminated if not paid in full 15 days after the Services have been suspended.
Refund is only offered against over-payments, payments made against no service or incorrect transactions
Anly web hosting will be refund in 7 day after buying.
Tupoa Hosting Do NOT offer refund for any services Offered, including but not limited to domain registered,ssl setup, website created, domain transferred.
Refund is only offered against over-payments, payments made against no service or incorrect transactions
We provide instant account activation for our shared and reseller web hosting plans.
VPS servers are activated within 2 hours in most.
Dedicated servers are activated within 6 hours.
Customer agrees to use the Services for lawful purposes only. Tupoa Hosting prohibits the following content on our servers and network. You MUST not publish or transmit via Tupoa Hosting service any content that Tupoa Hosting reasonably believes:
Domains registered/transferred to Tupoa Hosting must stay with us for at least 60days before being eligible for a transfer out. If the domain must be transferred out, an additional fee will be charged before EPP code is provided. International domains (non .ke domains) will not be transferable out until 60days are over.
Please refer to our Backup Policy
User Content includes any content posted by you or by users of any of your websites hosted through the Services (‘User Websites’). You are solely responsible for any and all User Content and any transactions or other activities conducted on or through User Websites. By posting or distributing User Content on or through the Services, you represent and warrant to Tupoa Hosting that:
You have all the necessary rights to post or distribute such User Content, and Posting or distribution of such User Content does not infringe or violate the rights of any third party.
Tupoa Hosting exercises no control over, and accepts no responsibility for, User Content or the content of any information passing through Tupoa Hosting computers, network hubs and points of presence or the Internet. Tupoa Hosting does not monitor User Content. However, you acknowledge and agree that Tupoa Hosting may, but is not obligated to, immediately take any corrective action in Tupoa Hosting sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that Tupoa Hosting shall have no liability due to any corrective action that Tupoa Hosting may take.
Tupoa Hosting reserves the right to make changes to the terms at any time without notification. Customer agrees to visit the terms of service regularly for updates.
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