Terms & Conditions

TERM, PAYMENT, ACCOUNT RENEWAL

Term of Service. Service terms begin on order or provisioning and continue for the initial term selected at checkout. Unless cancelled, services automatically renew for successive terms at then‑current rates.

Payment. You agree to pay all fees when due, including taxes and any third‑party charges (e.g., registry fees). Invoices are issued to your client area and are payable by the due date. Late or failed payments may result in suspension or termination.

Renewals. Eligible services auto‑renew to prevent interruption. You may disable auto‑renew in the client area before the renewal date. Domains/SSLs follow registry/CA rules; expired domains may incur redemption fees.

Authorization. If ordering on behalf of a business, you confirm authority to bind the entity and authorize recurring charges for renewals unless cancelled.

REFUND POLICY

We want you to be satisfied with Tupoa Hosting. Refunds are available as outlined below.

• 30‑Day Money‑Back (Shared Hosting): New shared hosting plans may be refunded within 30 days of initial purchase, excluding domain, SSL, setup, or migration fees.
• Non‑Refundable: Domains (registration/transfer/renewal), SSLs, licenses, dedicated IPs, third‑party or usage‑based fees.
• VPS/Dedicated/Cloud: Non‑refundable once provisioned due to resource allocation, unless required by law.
• Renewals: Generally non‑refundable; cancel before renewal to avoid new charges.
• Policy Violations: Accounts terminated for abuse or violations are not eligible for refunds.
• Method: Approved refunds go to the original payment method when possible; otherwise account credit may be issued.

Request a refund via ticket in the Client Area within the applicable timeframe.

SECURITY

Tupoa Hosting employs administrative, technical, and physical safeguards to protect our platform and your data.

• Controls: encryption in transit, hardened configurations, firewalls, access controls, logging, and timely updates.
• Shared Responsibility: you must secure your applications, credentials, file permissions, and any third‑party software you install.
• Vulnerability Reporting: report issues to security@localhost/tupoahosting. We investigate credible reports.
• Incidents: if a security incident impacts your service, we will notify you where required and provide guidance.
• Backups: if included with your plan, backups are best‑effort; maintain independent backups.

PROPRIETARY RIGHTS

All content, software, and materials provided by Tupoa Hosting are owned by Tupoa Hosting or our licensors and protected by intellectual property laws.

• Your Content: you retain ownership of content you host. You grant us a limited license to store, transmit, and process your content to provide services.
• Our IP: you receive a limited, non‑exclusive, non‑transferable right to use our services during your subscription. You may not copy, modify, reverse engineer, or create derivative works, except as permitted by law.
• Trademarks: our names, logos, and marks require prior written consent for use.
• Third‑Party Software: components under third‑party licenses are governed by their terms.

Privacy & Cookie Policy

Last updated: September 2025

This section summarizes how Tupoa Hosting collects, uses, and protects your data and how we use cookies. For the full policy, see our Privacy Policy page.

Data We Process

• Account and contact details, billing data via payment processors, service configuration and logs, usage data (IP, device, browser).

How We Use Data

• To provide and manage services, process payments, communicate support and service notices, secure our platform, comply with laws, and improve our offerings.

Cookies

• Necessary for login, cart, and security; Analytics to understand usage; Functionality for preferences; Advertising where applicable.

Manage cookies via your browser and, where available, our cookie banner/preferences. Disabling some cookies may affect functionality.

Your Rights

Subject to law, you may request access, correction, deletion, restriction, or portability of your personal data, and opt out of marketing.

Contact

Email: privacy@localhost/tupoahosting • Support: Client Area

GENERAL POLICIES

These policies apply to all Tupoa Hosting services in addition to our Terms of Service.

Acceptable Use

• No illegal content, spam, malware, phishing, or IP infringement. Bulk email requires compliant practices and approval.

Server Resources & Fair Use

• Shared environments are pooled; excessive CPU/RAM/I/O may be limited. Background daemons require approval.

Content & Compliance

• You are responsible for the legality of your content. High‑risk data may require dedicated/compliant solutions.

Backups & Availability

• Backups (if included) are best‑effort; maintain independent backups. Maintenance windows may occur; emergencies may require immediate action.

Domains & DNS

• Subject to ICANN/registry rules. Keep WHOIS data accurate to avoid suspension. Expired domains may incur redemption fees.

Billing & Cancellation

• Services renew automatically unless you cancel before renewal. Unpaid invoices may lead to suspension/termination. Certain fees are non‑refundable.

Governing Law

These policies are governed by the laws of Kenya, as further detailed in our Terms of Service.